Group Fitness and Personal Training Cancellation Policy
Here at Wil Rob Fitness we understand that "life happens" and you have to cancel an appointment. As a Wil Rob Fit client, we hope that you understand that our schedules are very tight and as we say, "time is money." We have a very fair cancellation policy that allows the client to give proper notice and not be penalized for the cancellation.
Please read the following cancellation policy:
- Clients must cancel out of a class or training session with at least 24 hours notice.
- If you cancel within the 24 hour time period of the start time of that class/session, you will be charged for that class/session.
- Each client will have one free "no show" per package purchased, meaning they can late cancel once per package and not be penalized.
- All class cancellation need to be done by PHONE.
- Personal Training Session cancellations need to be done by contacting the TRAINER directly!